lormessa.com provides online general merchandise shopping services to customers in the United States. If you have questions or concerns regarding an order, payment, shipping, return, exchange, refund, or any other customer service matter, please contact us through the following channels:

Customer Service Hours

Our customer service hours are:

• Customer service is available Monday through Sunday from 9:00 AM to 12:00 AM. Please leave a message outside business hours, and we will respond within 24 hours

Messages received outside our regular service hours will be handled in the order received after customer service resumes. Response and resolution times may vary depending on the number of inquiries, holidays, and the complexity of the issue.

Information to Provide When Contacting Us

To help us identify your issue and provide an accurate solution more efficiently, please include the following information whenever possible:

• Order number;

• Name, email address, or phone number used when placing the order;

• Product name or product number;

• A detailed description of the issue;

• Relevant photos, videos, or shipping screenshots, if applicable.

For shipping-related inquiries, please also provide the delivery address and tracking information. Do not send your full credit card number, account password, or other sensitive payment information through public channels. We may request limited information to verify your order, but we will never ask for your account password or complete payment card details.

Order and Shipping Inquiries

Orders are generally processed within 1-2 days after payment is completed. After shipment, delivery is expected to take approximately 12-15 days. Free shipping is available for all products delivered within the 48 contiguous United States, excluding Alaska, Hawaii, U.S. protectorates, APO/FPO addresses, and P.O. boxes.

We may use USPS, Uniuni, GOFO Express, or Easy for delivery. If you need assistance with an order status, tracking update, or delivery issue, please contact us by phone or email and provide your order number and relevant shipping information. We will review the matter according to the specific circumstances.

Return, Exchange, and Refund Inquiries

Eligible products may be returned or exchanged within 14 days after delivery. Please contact customer service and confirm the return or exchange process before sending any item back. Approved refunds are generally processed within 7 days and issued to the original payment method. The time required for the refund to appear may vary depending on the bank, card issuer, or third-party payment platform.

A shipping insurance fee equal to 2% of the order amount will be charged. Coverage details and applicable conditions are subject to the order page or information provided by customer service.